Complete Warranty/Customer Service System
Full Reporting Package
Includes Buyer/Vender Portal
Web-Based, 24/7, Real-Time Access
Manage Warranty Items Effectively
Accurate, comprehensive and functional reporting is key to a successful customer service operation. WarrantyWatcher offers extensive reporting that provides essential information to everyone.
Vendors receive functional field level communications including notifications, Service Requests and Work Orders sent as the items are processed by the builder representative. Uploaded images and documents of any type can be designated for vendor review and included with correspondence. Summary reports showing outstanding issues can be distributed simultaneously to all vendors with just a few clicks. Vendors also have 24/7 access to their service items, images, documents and contact information using the vendor portal.
Homeowners Every service call is an opportunity for positive customer interaction and to preserve customer satisfaction. Acknowledgment, Offer forms and instant notifications let your customer know their issues are being processed. Merge letters allow you to create correspondence that keeps your homeowners informed of important timelines and events. The buyer portal is more than just a streamlined way for the builder to capture service requests – it can also act as an important repository for relevant documents such as warranty manuals, forms and contact sheets. Comprehensive, practical and convenient documentation reduces misinformation and buyer frustration.
Service Representatives monitor open issues using an assortment of reports that group them by vendor, service representative, community or job. Summary report variations include aging period analysis and all reports feature a compilation of reporting options to further filter, group or sort the data – each of these are configured on a per user basis to meet individual needs.
Management can take advantage of dashboard statistics to identify trending issues and make timely decisions. Summary level reports are targeted to an executive audience and outline quantities and aging analytics for both service applications and work orders by problem area, problem type, trade, contractor, service representative, community and more. Performance specific reports highlight metrics for vendors and service representatives.
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